Frequently Asked Questions
Everything you need to know about shopping with Penningtons
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days across Canada and the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. You can return items via mail using our prepaid label or at any of our physical boutique locations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
How do I find my perfect size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for bust, waist, and hips to ensure you find the most flattering fit for your body type.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to cancel or modify it. However, you can return the items for a full refund once they arrive.
Do you offer international shipping?
Currently, we ship to all provinces in Canada and all 50 states in the U.S. We are working on expanding our logistics to support international shipping in the near future.